This breakout session will discuss the modernization efforts DMVs are utilizing to enhance the customer experience. DMV professionals from multiple states come together to share the latest technologies being leveraged to enhance operations and the shift to moving transactions to an online space. Ultimately, these efforts are designed to help reduce lengthy wait times and improve accessibility for all users.

(opening/closing) Ralph Huff, N.C. Board of Transportation

MODERATOR: Marty Homan, NCDMV Communications Officer

Gerald Lackey, Virginia DMV, Commissioner

Paul Tine, NCDMV Commissioner

Kevin Shwedo, South Carolina DMV, Executive Director